Web Policy
1. Privacy Policy
Introduction:
At Vola, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.
Data Collection:
We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase or create an account on our website.
Use of Data:
Your data is used to process orders, communicate with you about your order status, and send promotional materials if you have opted in.
Data Sharing:
We do not share your personal data with third parties except as necessary to process your order (e.g., shipping companies) or as required by law.
Data Security:
We use industry-standard security measures to protect your data. Your payment information is encrypted and processed securely.
Customer Rights:
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at thevoladotcom@gmail.com.
2. Terms of Service
Acceptance of Terms:
By using thevola.com, you agree to these terms of service.
Account Registration:
To make a purchase, you may need to create an account by providing accurate and complete information.
User Responsibilities:
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities:
You agree not to use the site for any unlawful purpose, including but not limited to fraud, spamming, or hacking.
Intellectual Property:
All content on thevola.com is the property of Vola and is protected by intellectual property laws.
Termination:
We reserve the right to terminate your account if you violate these terms.
3. Shipping Policy
Shipping Locations:
We ship to locations worldwide.
Shipping Methods and Costs:
Shipping costs vary depending on the destination and shipping method chosen. The available options and costs will be displayed at checkout.
Processing Time:
Orders are processed within 2 business days unless stated otherwise.
Delivery Time:
Delivery times vary based on the shipping method and destination.
Tracking:
You will receive a tracking number once your order has shipped.
4. Return and Refund Policy
Eligibility:
Items can be returned within 30 days of receipt for a refund or exchange.
Time Frame:
Return requests must be made within 30 days of receiving the item.
Condition of Items:
Items must be returned in their original condition and packaging.
Process:
To initiate a return, contact us at thevoladotcom@gmail.com. We will provide you with a return authorization and instructions.
Refund Methods:
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
5. Payment Policy
Accepted Payment Methods:
We accept Visa, MasterCard, Direct Bank Transfers and PayPal.
Payment Security:
All transactions are processed securely using SSL encryption.
Billing Information:
Please ensure your billing information is accurate to avoid delays in processing your order.
Failed Payments:
If a payment fails, please check your payment information and try again or contact your bank for assistance.
6. Customer Service Policy
Contact Information:
For customer support, email us at thevoladotcom@gmail.com.
Support Hours:
Our support team is available Monday to Friday, 9 AM to 5 PM PST.
Response Time:
We aim to respond to all inquiries within 24 hours.
Issue Resolution:
We strive to resolve all customer issues promptly and to your satisfaction.
7. Warranty Policy
Coverage:
Our products come with a 30-day warranty against defects in materials and workmanship.
Duration:
The warranty period is 30 days from the date of purchase.
Exclusions:
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
Claim Process:
To make a warranty claim, contact us at thevoladotcom@gmail.com with your order details and a description of the issue.
8. Legal Disclaimers
Limitation of Liability:
Vola is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law:
The laws of Thailand govern these terms.
9. Changes to Policies
Notification of Changes:
We may update these policies from time to time. Changes will be posted on this page and are effective immediately upon posting.